Geic9 Privacy Policy — Our Commitment to Protecting Your Data

1Introduction & Scope of Policy

Geic9 is a trusted online gaming platform built with Bangladeshi users in mind. We believe your privacy is a fundamental right — not just a legal obligation. This Privacy Policy applies to the geic9 website, mobile app, and all associated services.

By reading this document, you will understand what information geic9 collects, why it collects it, how it is kept secure, and what rights you have over your data. Using geic9's services means you agree to this Privacy Policy. If you have any questions, please get in touch with our support team.

2What information we collect

Geic9 only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. A detailed breakdown of the data collected is provided below:

All of the above information is stored under strict security protocols and used exclusively for the purposes stated.

3How Data Is Collected

Geic9 collects your information in the following ways:

• Information provided directly: Information you provide directly during registration, the verification process, or when contacting the support team.
• Automatic collection: Information about your device and usage patterns collected via cookies, log files, and analytics tools while browsing the site.
• From Third Parties: Payment gateways and identity verification service providers may share verification data at times.

4Purpose of Data Use

Geic9 uses your information for the following specific purposes:

• Creating, managing, and securing your account.
• Processing deposits and withdrawals, and verifying financial transactions.
• Personalizing your gaming experience and delivering relevant offers.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Monitoring gaming behavior under the Responsible Gaming policy.
• Meeting legal and regulatory requirements.
• Providing customer support and resolving issues.
• Improving platform performance and user experience.

Geic9 never transfers your information to third parties for advertising purposes. You also have the option to opt out of our own marketing communications at any time.

5Data Sharing Policy

Geic9 shares your information with others only in a very limited set of circumstances, which are clearly outlined below:

• Service providers: Payment gateways, identity verification agencies, and IT infrastructure providers — all operating on behalf of geic9 and contractually bound to protect your data.
• Legal obligations: In response to court orders, government investigations, or legitimate requests from regulatory authorities.
• Fraud Prevention: With relevant authorities for detecting fraud or illegal activity.

6Cookies & Tracking Technologies

Geic9 uses cookies and similar technologies to keep the website and app running smoothly. Cookies are small text files stored in your browser.

• Essential cookies: Essential for maintaining login sessions and security verification. These cannot be disabled.
• Performance Cookies: Analyzes which sections of the site are most frequently used. Data is collected in anonymized form.
• Functional Cookies: To remember language preferences, game settings, and personal preferences.
• Marketing Cookies: For geic9's own promotional communications. You may opt out of these at any time.

Cookies can be disabled from your browser settings, though some site features may not function properly as a result.

7Data Retention Period

Geic9 does not retain your information longer than necessary. General guidelines are provided below:

• All information is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure — as required by law.
• Identity verification documents may be retained for up to 3 years after account closure.
• Gaming logs and session data are generally deleted after 12 months.
• After marketing consent is withdrawn, the relevant data will be deleted within 30 days.

8Your Rights

Every registered user on geic9 has the following rights over their own information:

• Right to Know: You can find out what information geic9 has collected about you and how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Right to Portability: You may request a copy of your own data.
• Right to object: You may opt out of marketing communications at any time.

To exercise any of these rights, contact the geic9 support team by email. All requests will be responded to within 30 days of receipt.

9Security Measures

Geic9 uses industry-standard technologies and processes to keep your information secure:

• SSL/TLS Encryption: All communication between the site and servers is encrypted.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Firewall & Intrusion Detection: 24/7 monitoring to prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by independent cybersecurity experts.
• Restricted staff access: Only authorized personnel have access to specific data.

Please note that 100% security on the internet cannot be guaranteed. Use a strong password to protect your account and never share your login credentials with anyone.

10Children's Privacy

Geic9's services are strictly for users aged 18 and above. geic9 does not knowingly collect personal information from minors.

11Privacy Policy Updates

Geic9 may update this Privacy Policy when necessary, whether due to legal changes, new services, or technology upgrades. Any updated policy takes effect from the date it is published on the website.

• For significant changes, advance notice will be sent to your registered email address.
• The date of the latest update will always be shown at the top of this page.
• You have the right to close your account if you do not agree to the updated policy.
• Continued use of geic9 after any changes takes effect will be considered acceptance of the updated policy.

12Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. geic9's data protection team is always ready to assist with any request.

• Email: [email protected]
• Live Chat: Click the chat button in the bottom-right corner of the website.
• Response time: Typically within 24–48 hours.

To formally request deletion, correction, or a copy of your data, send an email with "Data Request" in the subject line. Action will be taken within 30 days after identity verification.